COVID-19 FAQ

WOODLAND CULTURAL CENTRE

COVID 19 FAQs

WELCOME BACK

UPDATED March 2022

Welcome back to the Woodland Cultural Centre! We are ecstatic to be able to reopen the doors to our Museum and Art Galleries to the public.

The continued health and safety of our staff and visitors is our top priority. We have implemented the following to ensure you have a safe and enjoyable experience:

  • We are open to the public Tuesday through Friday from 10:00 am to 3:00pm – this will help us maintain our high standards of cleanliness and give you a safe and enjoyable experience.  Wherever possible we request that guests respect that the first hour of the day, 10 am to 11 am, is reserved for individuals who are deemed vulnerable or at high risk.
  • Our Weekend hours are open Saturdays from 11 am to 4pm.
  • We are closed on Sundays and Mondays.
  • We have increased our cleaning schedule and are disinfecting high touch and high traffic areas multiple times a day.

BOOK YOUR TIMED ADMISSION TICKET HERE NOW

 

  • What do I need to know before visiting WCC?
    We want all our visitors as well as our staff and volunteers to stay healthy and safe when visiting the Centre. Before visiting Woodland, remember these crucial steps:

    • Don’t visit the WCC if you feel unwell.
    • Wear a mask during your entire visit.*
    • Please follow posted health and safety guidelines.
    • Remain at least two (2) metres apart from other visitors at all times.
    • Follow directional arrows for entering and exiting.
    • Use hand sanitization stations located throughout the building.
    • If at any point you are unmasked, cover coughs and sneezes with a tissue; if no tissue is available, use your elbow.
  • Will WCC be screening visitors and staff before entering?
    Self screening questions have been posted at the Centre’s entrance. We request that anyone who does not pass the screening process to reschedule their visit. Our staff undergo the same screening process daily, and many are working from home wherever possible. The screening questions are:

    1. Are you, or a member of your household, experiencing any of the following symptoms or waiting for COVID-19 results?
      1. Fever and/or Chills (a temperature of 37.8 degree Celsius/100 degrees Fahrenheit or higher)
      2. Cough or barking cough (not related to asthma, post-infectious reactive airways, COPD, or other known causes or conditions you already have)
      3. Shortness of breath (Not related to asthma or other known causes or conditions you already have)
      4. Decrease or loss of smell or taste (note related to seasonal allergies, neurological disorders, or other known causes of conditions you already have)
      5. FOR ADULTS OVER 18: fatigue, lethargy, malaise and/or myalgia (unusual tiredness, lack of energy – unrelated to depression, insomnia, thyroid dysfunction or other known preexisting causes or conditions. If you have received a COVID-19 vaccination in the last 48 hours and are experiencing mild fatigue that only began after vaccination, do not select
    2. In the last 14 days have you, or a member of your household, travelled outside of Canada AND been advised to quarantine?
    3. Has a doctor, health care provider, or public health unit told you, or a member of your household, to isolate at home?
    4. In the last 10 days have you, or a member of your household, been identified as a “close contact” of someone who currently has COVID-19?
    5. In the last 10 days, have you tested positive for COVID-19 on a rapid antigen test?If you have answered yes to any of these questions you will not be permitted on-site or have access to the Woodland Cultural Centre.

 

  • Are visitors required to wear a mask or face covering?
    Effective March 21st, 2022, in line with the Province of Ontario’s easing of restrictions, we will no longer require guests to wear masks or face coverings. However, we will continue to request and encourage guests to wear masks wherever possible.
  • Is anyone exempt from having to wear a mask or face covering while at WCC?
    Effective March 21st 2022, with the easing of the Province of Ontario’s easing of restrictions, guests are not required to wear masks or face coverings while at WCC. We do request that guests continue to respect one another’s social distancing space. Wherever possible, we will continue to request and encourage guests to wear masks. If it is not possible for you to wear a mask, face covering or a face shield due to a pre-existing health condition, or due to any other reasons protected by the Ontario Human Rights Code, please contact our Visitor Services staff (frontdesk@woodlandculturalcentre.ca or 519-759-2650 x 221) and we will attempt to accommodate you however possible.
  • Do you require proof of vaccination for admission?
    Effective March 2022, we do not require proof of vaccination for admission.
     
  • Has WCC made any changes to the Museum, Galleries and public spaces?
    Yes, we have implemented several changes to help maintain a healthy and safe environment for everyone.

    • Our reception area has been moved to establish a larger lobby space, accommodating physical distancing and flow of traffic needs. When guests enter the Museum, they walk straight through the lobby to the Reception window.
    • Woodland’s gift shop has been moved with reception to increase space for physical distancing and flow of traffic in our lobby.
    • Didactic panels have been installed in the Museum, and our Self Guided Tour Book has been digitized for your convenience.
    • Our lockers and coat racks are temporarily unavailable for public use.
    • We are no longer offering snacks or drinks, formerly purchasable from reception, until further notice.
    • Directional arrows have been placed on the ground to guide visitors through the appropriate entrances and exits.

 

  • How do I purchase my admission?
    Guests can reserve their admission through our website (http://woodlandculturalcentre.ca/admission) or by calling the Centre directly (519-759-2650 x 221). Payment will not be required until you arrive at the Museum. To assist you with planning your visit, you can find our admission pricing by clicking here or by calling the Centre directly.

 

  • Can we still book a guided tour or other programs?
    At this time, guided Museum tours and all other educational programs and workshops that would normally be conducted in person have been suspended until further notice. It is our hope that tours will be able to recommence by September 2022; however, this will be dependent upon the progression of the Covid-19 pandemic.
    We currently offer virtual learning opportunities, workshops and tours, though not all of our programming has been able to be shared virtually. For more information about those programs, please contact our Education team by emailing tours@woodlandculturalcentre.ca or calling 519-759-2650 x 231

 

  • How will WCC maintain proper health and safety measures?
    Only those staff that are necessary to making your visitor experience safe and engaging – such as Visitor Services, Maintenance, and our Museum Curator – will be working in the lobby, gift shop, museum and galleries. All other Woodland staff will be working either remotely or in their private offices. All staff are required to complete a daily health screening before entering the building. They will be following all health and safety procedures, including wearing masks and gloves where applicable, and staying two (2) metres apart. Any staff feeling ill will be asked to stay home. To ensure a safe environment, WCC has increased its cleaning schedules. High traffic and high touch areas – including doors, signage, hallways, point of sale equipment, didactic panels and bathrooms – are being disinfected and cleaned multiple times per day. Additional hand sanitizing stations have been installed near the front entrance of the building and visitors are encouraged to use them upon entering and exiting the building. There are also hand sanitizing stations located throughout the building.

 

  • Has WCC’s exhibition schedule changed?
    COVID-19 has had an impact on exhibition planning for museums around the world, and exhibition schedules at the WCC continue to adjust accordingly. For more information about other changes to our planned exhibitions, please contact our Museum Curator, Patricia Deadman, by email at curator@woodlandculturalcentre.ca or by phone at 519-759-2650 x 255

 

  • Can we still book rooms for Facility Rentals?
    Effective March 2022, we are once again able to offer our Orientation Room for facility rentals. For more information, please click here.

 

  • When will WCC begin to offer public programming again?
    Our regularly offered Education and Outreach programming, including guided tours of the Museum, have been suspended until further notice. Wherever possible, Woodland has shifted its programming to a digital platform. All other public programming which requires gathering at the Centre will resume in accordance with the safety guidelines imposed by Six Nations of the Grand River, Brantford and Ontario: explicitly stated guidelines will be adhered to for all indoor and outdoor events, to ensure the safety of visitors, performers, technicians and staff. Check out our events page for some of our upcoming events, and be sure to follow our social media accounts for other exciting opportunities!

Limitation of Liability

Any public space where people come together, like the Woodland Cultural Centre, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining social distancing, and wearing a mask or face covering during your visit to the WCC. By being in public spaces like the WCC you voluntarily assume the risks related to exposure.