COVID-19 FAQ

IMPORTANT UPDATE:

In compliance with the government of Ontario’s shutdown of non-essential services, the Woodland Cultural Centre is closed to the public. We are hopeful that we can welcome you back to our Museum and Art Galleries in May 2021.

 

WOODLAND CULTURAL CENTRE

COVID 19 FAQs

WELCOME BACK

Welcome back to the Woodland Cultural Centre! We are ecstatic to be able to reopen the doors to our Museum and Art Galleries to the public. For the safety of all staff and visitors, we will be utilizing a timed-entry ticketing system. Click here to purchase your admission, or call ahead to reserve your one-hour spot!

The continued health and safety of our staff and visitors is our top priority. We have implemented the following to ensure you have a safe and enjoyable experience:

  • Timed-ticketing – please book your ticket online or by phone in advance to your visit. We are limiting the number of visitors to our Centre at any one time to allow for physical distancing.
  • We are open to the public Tuesday through Friday from 10:00 am to 3:00pm – this will help us maintain our high standards of cleanliness and give you a safe and enjoyable experience. The first hour of the day, 10 am to 11 am, is reserved for individuals who are deemed vulnerable or at high risk.
  • Our Weekend hours are open Saturdays from 11 am to 4pm. The first hour of the day, 11am – 12pm, is reserved for individuals who are deemed vulnerable or at high risk. We are closed on Sundays.
  • We have increased our cleaning schedule and are disinfecting high touch and high traffic areas multiple times a day.

BOOK YOUR TIMED ADMISSION TICKET HERE NOW

 

  • What do I need to know before visiting WCC?
    We want all our visitors as well as our staff and volunteers to stay healthy and safe when visiting the Centre. Before visiting Woodland, remember these crucial steps:

    • Don’t visit the WCC if you feel unwell.
    • Wear a mask during your entire visit.*
    • Touchless payment (i.e. credit and debit cards) is preferred over cash.
    • Please follow posted health and safety guidelines.
    • Remain at least two (2) metres apart from other visitors at all times.
    • Do not gather in groups; please keep your “social circle” to a maximum of 4 people.
    • Follow directional arrows for entering and exiting.
    • Please wait your turn. There are a limited number of visitors allowed inside the Museum and Art Galleries at all times.
    • Use hand sanitization stations located throughout the building.
    • If at any point you are unmasked, cover coughs and sneezes with a tissue; if no tissue is available, use your elbow.

 

  • Does WCC adhere to the restrictions as outlined by Six Nations of the Grand River, or of Brantford and Ontario?
    Both. Woodland Cultural Centre is located on Six Nations of the Grand River property within the city limits of Brantford, Ontario. To help protect all of our surrounding communities, we adhere to the highest level of safety restrictions employed by these communities. We advise guests to the Centre to familiarize themselves with the restrictions and recommendations of both communities by visiting their websites.

 

  • Will WCC be screening visitors and staff before entering?
    Yes. Self screening signs have been posted at the Centre’s entrances and in the lobby space to alert visitors that we will be screening their admission. Our Visitor Services staff, positioned at the reception desk, will ask guests a series of screening questions prior to admitting entrance into the Museum and Art Galleries. Our Visitor Services staff will also be utilizing a contactless thermometer prior to admission into the Museum, Art Galleries and Gift Shop. Anyone who does not pass the screening process will be asked to reschedule their visit. Our staff undergo the same screening process daily, and many are working from home wherever possible. The screening questions are:

    1. Are you experiencing any of the following new or worsening symptoms: fever or chills, shortness of breath, cough or barking cough, sore throat or difficulty swallowing, decrease sense of smell or taste, runny/stuffy nose or nasal congestion, pink eye, digestive or abdominal issues, muscle aches, headaches, extreme tiredness or sudden falling? 
    2. Has a doctor, healthcare provider, or public health unit informed you that you should be isolating/staying home?
    3. In the past 14 days, have you travelled outside of Canada, been in close contact with someone outside of your home or social bubble, or been in contact with someone who has a confirmed or probable case of Covid-19?
    4. If you utilize the COVID Alert Exposure application on your phone, have you received any notifications from this app within the past 14 days?
    5. If yes, have you already been tested and received a negative result?
    6. Are you aware of the recommendations and restrictions in this community (Six Nations of the Grand River and Brantford, Ontario) and are you following them regularly?
    7. Do you acknowledge that if at any time your PPE is removed you must maintain a distance of 6 feet from others?
    8. Do you acknowledge that by entering WCC all guests consent to their temperature being recorded via contactless digital thermometer, and the information they have provided will be utilized exclusively for COVID-19 Contact Tracing purposes.

 

  • Are visitors required to wear a mask or face covering?
    To help keep our community healthy and safe, all visitors over 2 years of age are required to wear a mask or face covering while visiting WCC.

 

  • *Is anyone exempt from having to wear a mask or face covering while at WCC?
    We ask that all our visitors help us keep everyone healthy and safe by wearing a mask or face covering while visiting the Centre.
    If it is not possible for you to wear a mask, face covering or a face shield due to a pre-existing health condition, or due to any other reasons protected by the Ontario Human Rights Code, please contact our Visitor Services staff (frontdesk@woodlandculturalcentre.ca or 519-759-2650 x 221) and we will attempt to accommodate you however possible. In addition, guests below the age of two (2) will not be required to wear a mask.

 

  • Has WCC made any changes to the Museum, Galleries and public spaces?
    Yes, we have implemented several changes to help maintain a healthy and safe environment for everyone.

    • Our reception area has been moved to establish a larger lobby space, accommodating physical distancing and flow of traffic needs. When guests enter the Museum, they walk straight through the lobby to the Reception window.
    • Woodland’s gift shop has been moved with reception to increase space for physical distancing and flow of traffic in our lobby.
    • To help maintain physical distancing while inside the Museum and Art Galleries, our maximum capacity has been reduced; we can accommodate ten (10) guests inside the Museum every hour, and groups must be limited to four (4) people.
    • Museum and Gallery seating has been removed; if you have accessibility concerns, please contact our Visitor Services Coordinator prior to your visit (frontdesk@woodlandculturalcentre.ca, 519-759-2650 x 221).
    • Didactic panels have been installed in the Museum, and our Self Guided Tour Book has been digitized for your convenience.
    • Our lockers and coat racks are temporarily unavailable for public use.
    • We are no longer offering snacks or drinks, formerly purchasable from reception, until further notice.
    • Walk in admission is discouraged, but accepted on a first come first serve basis in compliance with our capacity restrictions. Please book your time in advance to guarantee your visit.
    • Directional arrows have been placed on the ground to guide visitors through the appropriate entrances and exits.
    • Increased signage throughout the building – including the lobby, hallways, entrances, gift shop and washrooms – will advise visitors of how many people can be in any one space at a time.
    • In the washrooms where more than one stall is present, every other stall and sink will be closed to assist with distancing.
    • The picnic tables on the grounds have been temporarily removed.

 

  • What is your maximum capacity in the Museum and Art Galleries?
    We have limited our admission to ten (10) guests per hour, to ensure physical distancing is respected inside the Museum and Art Galleries. Guests are able to book their space in advance to their visit; there is a maximum of four (4) persons per group.

 

  • How do I purchase my admission?
    Guests can reserve their admission, with a maximum of 4 per group, through our website (http://woodlandculturalcentre.ca/admission) or by calling the Centre directly (519-759-2650 x 221). Payment will not be required until you arrive at the Museum, after our screening process has been completed. To assist you with planning your visit, you can find our admission pricing by clicking here or by calling the Centre directly.

 

  • Can we still book a guided tour or other programmes?
    At this time, guided Museum tours and all other educational programmes and workshops that would normally be conducted in person have been suspended until further notice. It is our hope that tours will be able to recommence within the year 2021; however, this will be dependent upon the progression of the Covid-19 pandemic.
    We currently offer virtual learning opportunities, workshops and tours, though not all of our programming has been able to be shared virtually. For more information about those programs, please contact our Education team by emailing tours@woodlandculturalcentre.ca or calling 519-759-2650 x 231

 

  • How will WCC maintain proper health and safety measures?
    Only those staff that are necessary to making your visitor experience safe and engaging – such as Visitor Services, Maintenance, and our Museum Curator – will be working in the lobby, gift shop, museum and galleries. All other Woodland staff will be working either remotely, in their private offices or inside the former Mohawk Institute building. All staff are required to complete a daily health screening before entering the building. They will be following all health and safety procedures, including wearing masks and gloves where applicable, and staying two (2) metres apart. Any staff feeling ill will be asked to stay home. To ensure a safe environment, WCC has increased its cleaning schedules. High traffic and high touch areas – including doors, signage, hallways, point of sale equipment, didactic panels and bathrooms – are being disinfected and cleaned multiple times per day. Additional hand sanitizing stations have been installed near the front entrance of the building and visitors are encouraged to use them upon entering and exiting the building. There are also hand sanitizing stations located throughout the building.

 

  • Has WCC’s exhibition schedule changed?
    COVID-19 has had an impact on exhibition planning for museums around the world, and exhibition schedules at the WCC continue to adjust accordingly. For more information about other changes to our planned exhibitions, please contact our Museum Curator, Patricia Deadman, by email at curator@woodlandculturalcentre.ca or by phone at 519-759-2650 x 255

 

  • Can we still book rooms for Facility Rentals?
    All facility rentals have been suspended until further notice.

 

  • When will WCC begin to offer public programming again?
    Our regularly offered Education and Outreach programming, including guided tours of the Museum, have been suspended until further notice. Wherever possible, Woodland has shifted its programming to a digital platform. All other public programming which requires gathering at the Centre will resume in accordance with the safety guidelines imposed by Six Nations of the Grand River, Brantford and Ontario: explicitly stated guidelines will be adhered to for all indoor and outdoor events, to ensure the safety of visitors, performers, technicians and staff. Check out our events page for some of our upcoming events, and be sure to follow our social media accounts for other exciting opportunities!

Limitation of Liability

Any public space where people come together, like the Woodland Cultural Centre, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining social distancing, and wearing a mask or face covering during your visit to the WCC. By being in public spaces like the WCC you voluntarily assume the risks related to exposure.