COVID-19 FAQ

WOODLAND CULTURAL CENTRE

COVID 19 FAQs

WELCOME BACK

Welcome back to the Woodland Cultural Centre! We are ecstatic to be able to reopen the doors to our Museum and Art Galleries to the public. For the safety of all staff and visitors, we will be utilizing a timed-entry ticketing system. Click here to purchase your admission, or call ahead to reserve your one-hour spot!

The continued health and safety of our staff and visitors is our top priority. We have implemented the following to ensure you have a safe and enjoyable experience:

  • Timed-ticketing – please book your ticket online or by phone in advance to your visit. We are limiting the number of visitors in the Centre at any one time to allow for physical distancing. By reserving your ticket in advance, this also means you will not be standing in line!
  • We are open Tuesday through Friday from 10:00 am to 3:00pm – this will help us maintain our high standards of cleanliness and give you a safe and enjoyable experience. The first hour of the day, from 10 am to 11 am, is reserved for individuals who are deemed vulnerable or at high risk.
  • Our Weekend hours are open Saturdays from 11 am to 4pm. The first hour of the day, 11am – 12pm, is reserved for individuals who are deemed vulnerable or at high risk. We are closed on Sundays.
  • We have increased our cleaning schedule and are disinfecting high touch and high traffic areas multiple times a day.

BOOK YOUR TIMED ADMISSION TICKET HERE NOW

What do I need to know before visiting WCC?
We want all our visitors as well as our staff and volunteers to stay healthy and safe when visiting the Centre. Before visiting Woodland, remember these crucial steps:

  • Don’t visit the WCC if you feel unwell.
  • Wear a mask during your entire visit.*
  • Touchless payment (i.e. credit and debit cards) is preferred over cash.
  • Please follow posted health and safety guidelines.
  • Remain at least two (2) metres apart from other visitors at all times.
  • Do not gather in groups; please keep your “social circle” to a maximum of 4 people.
  • Follow directional arrows for entering and exiting.
  • Please wait your turn. There are a limited number of visitors allowed inside the Museum and Art Galleries at all times.
  • Use hand sanitization stations located throughout the building.
  • Cover coughs and sneezes with a tissue; if no tissue is available, use your elbow.

Are visitors required to wear a mask or face covering?
To help keep our community healthy and safe, all visitors over 2 years of age are required to wear a mask or face covering while visiting WCC.

What is your maximum capacity in the Museum and Art Galleries?
We have limited our admission to ten (10) guests per hour, to ensure physical distancing is respected inside the Museum and Art Galleries. Guests are able to book their space in advance to their visit; there is a maximum of four (4) persons per group.

How do I purchase my admission?
Guests can reserve their admission, with a maximum of 4 per group, through our website here or by calling the Centre directly. Payment will not be required until you arrive at the Museum. To assist you with planning your visit, you can find our admission pricing by clicking here or by calling the Centre directly.

*Is anyone exempt from having to wear a mask or face covering while at WCC?
We ask that all our visitors help us keep everyone healthy and safe by wearing a mask or face covering while visiting the Centre.

If it is not possible for you to wear a mask / face covering or a face shield due to a pre-existing health condition, or due to any other reasons protected by the Ontario Human Rights Code, please contact our Visitor Services Coordinator – frontdesk@woodlandculturalcentre.ca or 519-759-2650 x 221 – and we will attempt to accommodate you wherever possible. In addition, guests below the age of two (2) will not be required to wear a mask.

Will WCC be screening visitors and staff before entering the Museum, Art Galleries, and Gift Shop?
Yes. Signs have been posted at the Centre’s entrances and in the lobby space, asking specific questions (see below). Our Visitor Services Coordinator, positioned at the reception desk, will verbally ask visitors these questions prior to admitting entrance into the Museum and Art Galleries. Our Visitor Services Coordinator will also be utilizing a contactless thermometer prior to admission into the Museum, Art Galleries and or Gift Shop. Anyone who passes the screening questions and does not have an elevated temperature will be able to proceed with their visit. This screening process is applied to all staff members as well.

  1. Do you have a fever, chills or shakes?
  2. Do you have a new or worsening cough?
  3. Are you experiencing any of the following symptoms: severe difficulty breathing (i.e. struggling for each breath, speaking in single words, etc), severe chest pain, hard time waking, feeling confused, lost consciousness?
  4. Have you travelled outside of Canada within the last 14 days?
  5. Have you had contact with someone who is coughing, has a fever, or is otherwise sick and has been outside of Canada in the last 14 days?
  6. Do you consent to providing a phone number or email address for contact tracing?
  7. Do you consent to having your temperature recorded via contactless thermometer?

If you have answered yes to any of these questions you will not be permitted on-site or have access to the Woodland Cultural Centre offices and storage.

Can we still book a guided tour or other programmes?
At this time, guided Museum tours and all other educational programmes and workshops have been suspended until January 2021. It is our hope that tours will be able to recommence after this period; however, how we conduct our programmes will be adjusted. If you have a tour booked after January 2021 and have concerns about your tour, please contact tours@woodlandculturalcentre.ca.

Has WCC made any changes to the Museum, Galleries and public spaces?
Yes, we have implemented several changes to help maintain a healthy and safe environment for everyone.

  • Our reception area has been moved to establish a larger lobby space, accommodating physical distancing and flow of traffic needs.
  • Woodland’s gift shop has been moved with reception to increase space for physical distancing and flow of traffic in our lobby.
  • To help maintain physical distancing while inside the Museum and Art Galleries, our maximum capacity has been reduced; we can accommodate ten (10) guests inside the Museum every hour, and groups must be limited to four (4).
  • Museum and Gallery seating has been removed; if you have accessibility concerns, please contact our Visitor Services Coordinator prior to your visit.
  • Didactic panels have been installed in the Museum, and our Self Guided Tour Book has been digitized for your convenience.
  • Our lockers and coat racks are temporarily unavailable for public use.
  • We are no longer offering snacks or drinks, formerly purchasable from reception, until further notice.
  • Walk in admission has been suspended until further notice.
  • Directional arrows have been placed on the ground to guide visitors through the appropriate entrances and exits.
  • Increased signage throughout the building – lobby, hallways, entrances, gift shop and washrooms – will advise visitors of how many people can be in any one space at a time.
  • In the washrooms where more than one stall is present, every other stall and sink will be closed to assist with distancing.
  • The picnic tables on the grounds have been temporarily removed.

How will WCC maintain proper health and safety measures?
Only those staff that are necessary to making your visitor experience safe and engaging – such as Visitor Services, Maintenance, and our Museum Curator – will be working in the lobby, gift shop, museum and galleries. All other Woodland staff will be working in their private offices or inside the former Mohawk Institute building.

All staff are required to complete a daily health questionnaire before entering the building. They will be following all health and safety procedures, including wearing masks and gloves, and staying two (2) metres apart. Any staff feeling ill will be asked to stay home.

To ensure a safe environment, WCC has increased its cleaning schedules. High traffic and high touch areas – including doors, signage, hallways, point of sale equipment, didactic panels and bathrooms – are being disinfected and cleaned multiple times per day.

Additional hand sanitizing stations have been installed near the front entrance of the building and visitors are encouraged to use them upon entering and exiting the building. There are also hand sanitizing stations located throughout the building.

Has WCC’s exhibition schedule changed?
COVID-19 has had an impact on exhibition planning for museums around the world, and exhibition schedules at the WCC have been adjusted. This includes the extension of Quilt of Belonging until the end of October, 2020. For more information about other changes to our planned exhibitions, please contact our Museum Curator, Patricia Deadman, by email at  curator@woodlandculturalcentre.ca or by phone at 519-759-2650 x 255

Can we still book rooms for Facility Rentals?
All facility rentals have been suspended until further notice.

When will WCC begin to offer public programming again?
Education and Outreach programming, including guided tours of the Museum, have been suspended until January 2021. Wherever possible, Woodland has shifted its programming to a digital platform. All other public programming which requires gathering at the Centre will resume in accordance with the safety guidelines imposed by Six Nations, Brantford and Ontario: explicitly stated guidelines will be adhered to for all outdoor art events, to ensure the safety of visitors, performers, technicians and staff. Check out our events page for some of our new events this fall!

Limitation of Liability

Any public space where people come together, like the Woodland Cultural Centre, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining social distancing, and wearing a mask or face covering during your visit to the WCC. By being in public spaces like the WCC you voluntarily assume the risks related to exposure.